We guarantee your total satisfaction with our products. If for any reason you are not satisfied with your purchase(s), please contact us at email@example.com.
You have 14 days after receiving your purchase to do an exchange or receive an online store credit to apply to any future purchases. Your items need to be unworn and will need to be sent back in their original condition and packaging. Shipping for returns will be at the client’s own cost.If you receive an item that is defective, damaged, or not what you ordered, please contact us within fourteen (14) days of receiving the order. Return the item back to us and once assessed, we can replace it at no cost to you.
To complete your Exchange, we require a receipt or proof of purchase. All earrings are final sale.
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.
Here at Ella Dugre, your privacy on the Internet is extremely important to us. All personal information of our customers entered on this website is kept secure. Ella Dugre will not use the information you provide to us to learn any more about you other than what is required to fulfill your orders or offer you services such as new alerts or reminder services. We will not sell, distribute or lease your personal information to any other third parties unless we have your permission. We may use your contact information to tell you about our latest new products and promotions. If you wish to unsubscribe to our newsletter, simply remove yourself by clicking on the unsubscribe link at the bottom of any of our emails.
- At Checkout specify which letter and colour you want in ORDER NOTES section